Once your order is confirmed, a detailed sales receipt will be sent to your email. You can also access your receipt anytime by logging into your account and navigating to the "Order History" or "My Orders" section. If you need further assistance, feel free to contact our support team.

Due to the delicate and customized nature of our artificial flower bouquets, we do not accept returns. Each arrangement is carefully crafted to order, ensuring the highest standards of quality and presentation. We kindly ask you to review your selection thoroughly before placing your order. If there’s an issue with your delivery, our support team will be happy to assist.

Some of our bouquets are limited editions and may not be restocked once sold out. However, we frequently update our collection with new designs. If a specific item caught your eye, feel free to contact us and we’ll let you know if it’s expected to return or suggest a similar alternative crafted with the same elegance.

We currently offer delivery across Egypt. Whether you're in Cairo, Alexandria, or any other governorate, our team ensures your bouquet arrives in perfect condition. For special delivery requests or areas outside our standard zones, feel free to reach out to our support team. We're always happy to assist.